RETURNS & CANCELLATIONS
If there are mistakes with your order, or products arrive defective/damaged at the time of delivery, we’ll make it right by:
• Sending you replacement parts or accessories
• Replacing the product
• Issue a refund** (Only for non-customized products)
• And we’ll also cover the cost of any return shipping
• If the product is not defective, return shipping fees will apply and/or a partial refund may be issued
Items can be returned to Customize.pk within 7 days of delivery.
If you wish to cancel an order, please contact our Customer Service Team.
Once your order has been confirmed, we immediately begin to process your order. If you would like to cancel a customized order after order confirmation, advance payment will not be refunded if the order has been processed.